Technology Migration Website
The Technology Migration Onboarding site serves as a central hub for employees transitioning to Johnson & Johnson systems during acquisitions or organizational changes. It provides a structured migration journey, starting with scheduling a migration date, followed by personalized email notifications and step-by-step guidance over three to five months. Key features include instructions for replacing legacy devices with J&J hardware and configuring mobile access. Its goal is to minimize disruption and deliver a smooth migration experience supported by self-service tools and proactive communication.
The Problem
The Technology Migration Onboarding tackles challenges in acquisitions by providing a structured approach to device readiness and scheduling to minimize disruption. It is complemented by the Technology Migration Onboarding website, which enables employees to manage their migration through self-service tools, reducing reliance on help desks and lowering support costs. Together, these resources offer step-by-step guidance and proactive communication to ensure a smooth, efficient, and secure transition across global operations while improving productivity and regulatory adherence.
Success meterics
- Self Service Adoption Rate: Percentage of employees completing migration tasks via the onboarding website without contacting the help desk.
- Reduction in Help Desk Support Costs: Decrease in migration-related support tickets and associated costs compared to previous A&D projects.
survey results
8/10
Satisfaction Rate
The majority of users rated their satisfaction with the provided guides (online, email, or included with devices) at 8 or higher out of 10.
30-40%
Felt Very Well Prepared
About 30–40% of respondents reported feeling “very well prepared” for the migration, indicating that the guidance (emails, portals, and training) was effective for a significant portion of users.
3.17%
Areas of improvement
A notable minority mentioned “confusing”, “overwhelming”, or “language” barriers, highlighting areas for improvement.
User flow
This flowchart illustrates the steps a user takes during the onboarding process, from initial app download to completing the onboarding tutorial and accessing the main app features.
Landing page
The Home page serves as the central navigation hub for the Technology Migration Guide. It features multilingual support and large device-specific tiles for PC, Mac, Virtual Machine, Mobile, and Managed iPad, allowing users to quickly access relevant instructions
Device level pages
In this example, the Mac page provides detailed, step-by-step instructions for migrating Mac devices, including Wi-Fi setup, login, and PingID authentication. It includes hyperlinks to PDF support guides and an embedded QR code for downloading the Mac User Guide. Action buttons such as “Get Started” and scheduling links streamline the process, while collapsible troubleshooting sections offer additional help. Visual icons and consistent branding ensure the page is easy to navigate and user-friendly.